DWC’s Frequently Asked Questions guide is provided for your convenience. Please feel free to contact us via Live Help or email us with any other questions or comments at orders@DanceWearCorner.com. We’ll be glad to help!
How do I place an order?
Can I change my order after I have already submitted it online?
Online: Place items on this Web site in our secure online shopping cart. Follow the easy step-by-step instructions to checkout, and your order will be placed immediately.
Phone: Call our toll-free order hotline: 1-877-846-3338. Our sales consultants are available to assist you Monday through Friday, 10 a.m. to 7 p.m. EST. If you receive our answering system, leave your name and phone number. We will return your call promptly.
Fax or Mail: Click HERE
to print a copy of our order form. Include your payment information and a phone number where you can be contacted if necessary.
Fax your order to: 1-407-846-4112
*Please note that the Retail locations do not have access to any Internet order or payment information. Please refer to our Return / Exhange policy for more information regarding an Internet order.
Mail your order form to:
The Dancewear Corner
136 South Semoran Blvd
Orlando, FL 32807-3293
What is the cut off time for an order to ship out on the day it is placed?
Yes, by contacting Customer service through telephone, Live Help or email. Include your order number when leaving a message, during Live Help or sending an email. Your order cannot be changed through the Web site if you have already clicked “Place Your Order,” as it has been processed immediately. The only way you will not be able to change your order is if it has already been shipped. In this situation, you will need to follow our Return Policy procedures.
We will make every attempt to process all orders received the same day, however, during peak times it may take up to 1-2 business days to process your order. If you absolutely need a product in a hurry or have a specific cutoff date, please provide that information in the comments section of the checkout page and contact us via email, Live Help or by phone immediately after placing your order. If it is after hours or you receive our voicemail, please leave a message or initiate a trouble ticket through our Live Help system and we will make every attempt to return your call or answer your trouble ticket as soon as possible. Please remember that UPS does not normally deliver on Saturdays.
What if I can’t find the item I’m looking for on your Web site?
What forms of payment do you accept?
If you are looking for something in particular that is not on our site, call or send us an email. DWC has access to all the leading manufacturers and the latest styles. We will be happy to special-order any item. Our customer service representatives will give you our best price. PLEASE NOTE: Special orders are not returnable or refundable.
We accept all major credit cards: Visa, MasterCard, American Express and Discover. We also accepte payment via Paypal and Google Wallet. We do not accept PO's without the appropriate documentation, and group discounts will not apply. To pay by check, mail it with your order form. DWC does not process COD orders. Prices of certain items are subject to change without notice. We strive to keep our pricing competitively low so our customers benefit from maximum savings. However, Online prices are for internet orders only. These prices do not apply in our retail locations.
Important Payment Information
- For security, your billing name, address and phone number must match the information that appears on your credit card monthly billing statement. If the information does not match it may result in unnecessary "authorization holds" on your credit card or debit card.
- An important note about debit and credit card transactions:
Your credit or debit card will not be charged until your item(s) is shipped, at which time we will email you tracking information. Before your item(s) is shipped, your debit or credit card statement will show what looks like a deduction from your account. Please note, these funds have not been deducted but are being reserved within your account to ensure your order can be processed. This is known as an "authorization hold" and typically lasts from 3-7 days, depending upon the policy of your bank.
Do you charge sales tax?
Do you have a group discount program?
Because DWC is based in Florida, we only charge applicable sales tax on orders shipped to Florida addresses. The current rate is 7%. Orders shipped outside the state of Florida are not charged sales tax.
Do you have an Affiliate Program?
Yes. If you purchase $300 to $500 worth of merchandise on one order, you will receive a 5% discount. Orders of $500 or more receive an 8% discount. To receive the discount, please enter in the comments section at checkout that you would like to receive the group discount, email, use Live Help or call 1-877-846-3338 with the order number you received upon completing the online order. PLEASE NOTE: All orders more than $300 are subject to a 20% restocking fee if returned. We do not extend group discounts to orders placed with a P.O.
How many times can I use a coupon code?
Yes. DWC has an Affiliate Program for dance teachers, studio owners and dance professionals that offers special discounts and reward coupons for each one of your students and friends you refer to DanceWearCorner.com. Program membership is free.
Click here to learn more about our Affiliate program.
What's the difference between your Retail locations and the website?
Coupon codes are intended for single use only and cannot be combined or stacked.
Can I bring my Internet order into the Retail stores for Returns or Exchanges?
Our retail locations in Orlando, Kissimmee and Clermont, Florida, allow our local customers and those visiting the Orlando area to shop in our stores and receive the same great selection of dance wear on our website with the personal and professional assistance from our staff. Prices in our retail stores may differ from our website.
No. Unfortunately, our Retail locations do not have access to your Payment or Order information. Please contact Customer Service or refer to our Return / Exchange policy for more information.
What does it mean if my item is on back order?
What is a To-Order Item?
When an item is not available from the manufacturer at the time of order, it is placed on back order. DWC will contact you to provide an estimated ship date based on information from the manufacturer. You can then decide whether to keep the order active or cancel. You also can cancel at any time before the item is shipped. Back orders can take from to 2 to 8 weeks for delivery. If you have ordered multiple items, we will ship the in-stock items immediately. Any back ordered items will ship separately at no additional cost to you, excluding International shipments. International shipments will ship complete as soon as all stock arrives.
Why can’t I order a catalog?
Any item that you see the words “TO-ORDER” next to the color or size means that the item is not in stock. It will be ordered from the manufacturer and will ship to you in 1-2 weeks. You may still choose expedited shipping to receive the item quickly after it is shipped to us. PLEASE NOTE: TO-ORDER sales are final.
If you need an item by a certain date, please e-mail or call us. We will be able to better advise you on shipping options based on the manufacturer’s ship date.
What happens if I don't receive my order but tracking shows delivery?
DWC is an eco-friendly company that strives to protect the environment. Our Web site is updated as we add new items, so visiting here frequently is the best way to keep up with the very latest styles. We do however offer a Liturgical catalog that can be mailed to you with all of our Eurotard offerings.
Contact your local Post Office, mail carrier, UPS office or driver or local delivery service office and work with them to locate the missing package. DWC will make every attempt to assist you, but is not responsible for lost or stolen packages. We pay extra for delivery confirmation to ensure that your packages are trackable and delivered in a timely manner. We do apologize if this situation has effected your shipment.
How do I purchase a Gift Certificate?
Can I pay with more than one gift certificate?
After clicking on the Gift Certificates Link, a step-by-step guide takes you through the ordering process. Purchasing a gift certificate follows the same checkout procedure as placing a regular order, but instead of typing in a shipping address you will be requested to type in the e-mail address of the recipient receiving the gift certificate.
You can also send a message with the Gift Certificate, similar to sending a card with a gift. Gift Certificates are emailed to the recipient within 24 hours upon approval of the sender’s credit card. The Recipient will then receive a discreet authorized code number to use as payment when shopping at DanceWearCorner.com – just type in the code at the checkout section.
Can I buy something that costs more or less than the card amount?
Yes. Type in the code on your DWC Gift Certificate during checkout. After entering the first card, you will see the total subtracted on your Purchase Summary. There is then another option to enter a second Gift Certificate code for your order.
What are your gift certificate policies?
Yes. If your order total is less than the amount on your Gift Certificate card, the remaining amount will be available on your card for future purchases. If your order total is more, you will need to pay for the balance with additional Gift Certificates or a credit card.
- Gift Certificates are sent by email only, and CAN NOT be used at our retail locations (including DWC booths or other temporary locations at dance conferences, trade shows, etc.).
- Not redeemable for cash; cannot be returned for a cash refund.
- Any unused balance will be available to use again on the same Gift Certificate code.
- If your total order is more than the amount of your Gift Certificate(s), you will need to pay the balance with a credit card.
- If you have any questions about using your gift certificate, please contact DWC.